Additional Categories
Utility Fit Test FAQ's
- Why haven’t I received any product?
- What do I do when I receive product?
- Do I receive anything for participating in the wear test program?
- Where can I find my free product code for being a wear tester?
- My shoes are fine, but other areas of the product are damaged, what do I do?
- Who can I contact if I have questions about the program?
US Help
Frequently Asked Questions
- What is the KEEN Footwear online return policy?
- What is the KEEN Footwear product warranty policy?
- Sales, Discounts, and Promotions
- Can I cancel or change my order?
- What is the exchange policy for keenfootwear.com?
- KEEN Price Adjustment Policy
Returns & Exchanges
- What is the KEEN Footwear online return policy?
- I don’t have my original packaging; can I still return my order?
- I bought my shoes somewhere else, can I return them to KEEN?
- When will I receive my refund?
- What is an even exchange?
- What is the exchange policy for keenfootwear.com?
Warranty
- What is the warranty policy for products from keenfootwear.com?
- Where/how do I fill out my KEEN Footwear warranty claim?
- How do I exchange my warranty order?
- How do I find my KEEN product tag number?
- Can I submit a warranty claim without a receipt?
- Do you offer replacement insoles?
KEEN Corps Rewards Program Terms & Conditions
KEEN Corps Rewards Program FAQs
- What is The KEEN Corps Program?
- How do I sign up for The KEEN Corps Rewards Program?
- Who is eligible to join The KEEN Corps Rewards Program?
- How do you earn coins?
- Why is it called The KEEN Corps?
- Where can I view my KEEN Corps tier level?
Orders
Shipping
- How do I track my order?
- How do I change my shipping address?
- Can I cancel my order?
- Do you offer free shipping?
- Where can I find this shoe locally?
- What are the shipping timelines for keenfootwear.com?
UPS Access Point
- Who is eligible for UPS Access Point delivery?
- Can I change the shipping method once the order has placed?
- Do I have to return my order to the UPS Access Point location?
- What shipping method will be used for UPS Access Point orders?
- What locations are eligible for UPS Access Point delivery?
- How long do I have to pick up my package?
Photography Submission Terms and Conditions
Foot Measuring Tips/Size FAQs
Product Information
- Why do my new KEEN shoes smell like vanilla?
- Can you wear KEEN sandals in the water?
- Why do KEEN shoes have an exclamation mark on them?
- How can I tell if a KEEN boot or shoe is waterproof?
- What length shoelaces do I need?
- I can’t find my favorite shoe on your site! Do you still make this style?
Use and Care
- How do I wash my KEEN sandals?
- What can I do about shoe odor?
- Why do my KEEN shoes have a rubber smell?
- I just bought KEEN waterproof shoes; do they need extra protection?
- How do I care for my KEEN waterproof boots and shoes?
- How do I care for my KEEN leather boots, shoes, or sandals?
Shop Pay Installments
- What is Shop Pay Installments?
- How can I use Shop Pay Installments?
- Who can use Shop Pay Installments?
- Why was my Shop Pay Installments order not approved?
- Does using Shop Pay Installments impact my credit score?
- How do refunds work with Shop Pay Installments?
Payment
GIFT CARDS
- When will my gift card be delivered to the requested email?
- Why isn’t my gift card working?
- How do I send a gift card?
- Will my gift card expire?
- Can I return a gift card?
- Can I choose my gift card denomination?
About KEEN
- How old is KEEN?
- Are KEEN shoes made in the USA?
- Where is KEEN footwear made?
- Where are KEEN Footwear's retail stores (Garages)?
- Is KEEN a private company?
- What is the KEEN Effect and how to refer?
ID.me FAQs
- SHIPPING AND RETURNS
- WHAT ARE THE BENEFITS?
- WHO BENEFITS FROM THE PROGRAM?
- CAN I SHARE MY DISCOUNT WITH NON-ELIGIBLE FRIENDS WHEN I USE ID.ME?
- HOW DO I ACCESS MY DISCOUNT?
- WHY DON'T I SEE MY DISCOUNT?
PRIVACY POLICY
- I. KEEN, INC. PRIVACY STATEMENT
- II. WHAT WE COLLECT AND HOW WE USE IT
- III. TARGETED ADVERTISING AND ANALYTICS
- IV. DISCLOSURES OF INFORMATION
- V. YOUR PRIVACY RIGHTS AND CHOICES
- VI. TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
WEBSITE TERMS OF USE
MOBILE TERMS OF USE
COOKIE POLICY
- KEEN Cookie Statement
- What are cookies?
- How long do cookies last for?
- Why do we use cookies?
- What about other tracking technologies, like web beacons?
- Do you serve targeted advertising?
TERMS OF SALE
- PART I. ABOUT THESE TERMS
- PART II. Our Contract with you
- PART III. Your Order: Cancellations, Warranty, Availability
- PART IV. Payment
- PART V. Refunds and Cancellation
- PART VI. Obligations and restrictions
INTELLECTUAL PROPERTY
SUPPLY CHAIN TRANSPARENCY
- Supply Chain Transparency Disclosures
- Verification
- Auditing
- Certification
- Internal Accountability
- Training