We offer a 15-minute window, for select order types, where you can make quick changes on the order confirmation page. During this time, you can either cancel your order or update your shipping address. Once the 15 minutes pass, your order begins processing and no further changes can be made. If you wish to cancel your order, you'll need to do it during the 15-minute window.
Please note, some orders aren't eligible for edits:
Orders containing a digital gift card.
Orders that redeemed a gift card or warranty store credit.
Orders shipping to a UPS Access Point location.
Once your order begins processing, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders.
You will need to reach out to UPS, FedEx or USPS directly. The first step is to wait until your tracking number is active (usually 24 hours from shipping notification).
UPS
You can sign up for UPS MyChoice. UPS may charge to make changes to your shipping address. You’ll need to add the address on your order for it to be added to your UPS MyChoice account: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US
FedEx
You can sign up for FedEx Delivery Manager. FedEx may charge to make changes to your shipping address. You'll need to add the address on your order for it to be added to your FedEx Delivery Manager account: https://www.fedex.com/en-us/shipping/hold-at-location.html
USPS
For USPS, call 1-800-275-8777 and press 3 when prompted. You can also use the USPS Package Intercept service at https://retail-pi.usps.com/retailpi/actions/index.action or sign up for Informed Delivery: https://informeddelivery.usps.com/box/pages/intro/start.action
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