How we will accept your Order. Our acceptance of your Order will take place when we email you to accept it, at which point a binding legal contract will come into existence between you and us. This usually takes place when (or shortly before) your order is dispatched but will be earlier when you purchase customized or personalized products from us. For customized or personalized products acceptance will take place when we email you confirmation that your order is being processed; it is important to note this as this will affect any right you may have to cancel your Order.
If we are unable to accept all or part of your Order, we will inform you of this. This might be because:
- the product is out of stock;
- you have pre-ordered a product which we have subsequently decided to not stock or manufacture;
- there are unexpected limits on our resources which we could not reasonably plan for;
- you are purchasing products from one of our Pro Sites and we reasonably suspect that:
- you are not employed by one of our eligible partners;
- you are entitled to Pro Site discount for one region but are purchasing goods from another region (e.g. Pro Site entitlement for Japan cannot be applied in an EU region); or
- the information that you've provided us about your employment is not correct;
- we reasonably believe fraudulent activity is being carried out using your details or under your account; and/or
- we have identified an error in the price or description of the product.
These terms are important. Please ensure that you read these Terms carefully, and check that the details on the Order and these Terms are complete and accurate and submit your Order. If you think that there is a mistake or require any changes, please call us to discuss. We generally aim to confirm any changes in writing to avoid any confusion as to what your updated Order is.
We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed. Every time you place an Order with us, the Terms in force at the time of your Order will apply to the contract between you and us.
We can make changes to these Terms as they apply to your Order. We may only do so where there are changes in relevant laws and regulatory requirements, however.
If we have to make any material changes to these Terms, as they apply to your Order, we will give you notice. In such situations we will give you reasonable written notice of any changes to these Terms before they take effect. If you are not happy with the changes you may cancel either in respect of all the affected products or just the products you have yet to receive which form part of your Order. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
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