You have the right to return products to us within 30 days of you receiving them for any reasons (subject to some restrictions and conditions of course). Unless one of the exceptions listed below applies, you may cancel your purchase without giving any reason within 30 days from the date on which you receive the product (or for a purchase of multiple products, the day on which you received the last product). Please see our Returns page https://returns.keenfootwear.com/#/ for how to return products to us or any enhanced rights you may enjoy which apply based on your country of residence.
Our 30 day return right does not apply in all circumstances. It will not apply in the following situations:
(a) after delivery, you unseal sealed products which are unsuitable for return due to health protection or hygienic reasons.
(b) after delivery, you unseal sealed products containing software programs or audio or video recordings (such as DVDs and CDs).
(c) the products are customized/personalized; and/or
(d) the products purchased are liable to deteriorate or expire rapidly.
How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below. If you have returned the products to us because they are faulty or mis-described, we will refund the price of the applicable product(s) in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
Deductions from refunds if you are exercising your 30 day right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page https://returns.keenfootwear.com/#/ for information about what handling is acceptable and examples. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
When your refund will be made. We will make any refunds due to you within reasonable time and in accordance with the timings set out on our Returns page https://returns.keenfootwear.com/#/
We also have rights to cancel in certain situations. We may have to cancel an Order before it is delivered to you due to an Event Outside Our Control (see "Events Outside of Our Control" below) or if specific terms are disclosed to you at the time of Order if you are ordering from our Pro Sites. If this happens:
(a) we will promptly contact you to let you know; and
(b) if you have made any payment in advance for the Order and the Order has not been provided to you, we will refund these amounts to you.
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