Even exchanges are available in most situations, but there are some exceptions. Please note that even exchanges are not available for the following:
• Fans residing outside the lower 48 U.S. states: Unfortunately, fans in Alaska, American Samoa, Guam, Hawaii, Puerto Rico, Virgin Islands, and APO/PO/DPO are not eligible for even exchanges due to shipping and handling restrictions.
• UPS Access Point Orders: Orders shipped to a UPS access point, are not eligible for even exchanges.
• Pro users: Pro accounts, including users who purchase at discounted rates, are not eligible for even exchanges.
• Orders that redeemed a warranty store credit: If your order was placed using a store credit issued through a warranty claim, you cannot request an even exchange.
• Orders that redeemed a gift card: If your order was paid for in full or in part using a gift card, you are ineligible for an even exchange. Instead, we recommend returning the item for a refund to the gift card.
• Orders that were previously exchanged for another size.
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