We offer a 15-minute window, for select order types, where you can make quick changes on the order confirmation page. During this time, you can either cancel your order or update your shipping address. Once the 15 minutes pass, your order begins processing and no further changes can be made. If you wish to cancel your order, you'll need to do it during the 15-minute window.
Please note, some orders aren't eligible for edits:
Orders containing a digital gift card.
Orders that redeemed a gift card or warranty store credit.
Orders shipping to a UPS Access Point location.
Once your order begins processing, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders.
However, we are happy to offer free return shipping. Once the order arrives, just set up a return and get a shipping label (see link below), and we'll take care of it for you.
https://returns.keenfootwear.com/#/
Please Note:
KEEN offers free return shipping for all orders within the lower 48 states. We will give you a free return label that will be good for 30 days from your order date.
For orders shipped to any outlying regions such as Alaska, American Samoa, Guam, Hawaii, Puerto Rico, Virgin Islands and APO/PO/DPO you will be responsible for the shipping costs of your return.
If you still have questions, you can email us at info@keenfootwear.com
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