Returns & Exchanges
- What is the KEEN Footwear online return policy?
- I don’t have my original packaging; can I still return my order?
- I bought my shoes somewhere else, can I return them to KEEN?
- When will I receive my refund?
- What is the exchange policy for keenfootwear.com?
- Who is eligible for an exchange?
- Can I do mulitple exchanges on a single order?
- How do I exchange my warranty order?
- I bought my item on sale and now it is full price, will you honor my sale price for a size exchange?
- Can I exchange my online order at a local store?
- How long do I have to drop off my original package?
- What happens if I do not drop off my original return within the 14-day window?
- Can I edit the shipping address on my exchange order?
- What shipping method will be used for my even exchange?