US Help
Frequently Asked Questions
Returns & Exchanges
- What is the KEEN Footwear online return policy?
- I don’t have my original packaging; can I still return my order?
- I bought my shoes somewhere else, can I return them to KEEN?
- When will I receive my refund?
- What is an even exchange?
- What is the exchange policy for keenfootwear.com? See all 18 articles
Warranty
- What is the warranty policy for products from keenfootwear.com?
- Where/how do I fill out my KEEN Footwear warranty claim?
- How do I exchange my warranty order?
- How do I find my KEEN product tag number?
- Can I submit a warranty claim without a receipt?
- Do you offer replacement insoles? See all 9 articles
KEEN Corps Rewards Program Terms & Conditions
KEEN Corps Rewards Program FAQs
Orders
Shipping
UPS Access Point
- Who is eligible for UPS Access Point delivery?
- Can I change the shipping method once the order has placed?
- Do I have to return my order to the UPS Access Point location?
- What shipping method will be used for UPS Access Point orders?
- What locations are eligible for UPS Access Point delivery?
- How long do I have to pick up my package? See all 9 articles
Photography Submission Terms and Conditions
Foot Measuring Tips/Size FAQs
Product Information
- Why do my new KEEN shoes smell like vanilla?
- Can you wear KEEN sandals in the water?
- Why do KEEN shoes have an exclamation mark on them?
- How can I tell if a KEEN boot or shoe is waterproof?
- What length shoelaces do I need?
- I can’t find my favorite shoe on your site! Do you still make this style? See all 19 articles
Use and Care
- How do I wash my KEEN sandals?
- What can I do about shoe odor?
- Why do my KEEN shoes have a rubber smell?
- I just bought KEEN waterproof shoes; do they need extra protection?
- How do I care for my KEEN waterproof boots and shoes?
- How do I care for my KEEN leather boots, shoes, or sandals? See all 23 articles