Barbie
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Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strict...
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How do you earn coins?
You can earn coins by volunteering monthly, shopping on KF.com, inviting your friends to KEEN, writing reviews, and following KEEN on social media.For more info, see our Rewards Page
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Why was my Shop Pay Installments order not approved?
There might be some situations in which Shop Pay Installments will not be able to approve your order. Some examples include: - You don't have sufficient funds – at least 25% of the total order cost...
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Why do KEEN shoes have an exclamation mark on them?
The "caution symbol" on the toe bumper of some of our hiking boots and hybrid sandals is for our KEEN.PROTECT design — our iconic and patented toe protection that helps keep toes safe, whether on t...
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Can I cancel or change my order?
We offer a 15-minute window, for select order types, where you can make quick changes on the order confirmation page. During this time, you can either cancel your order or update your shipping ad...
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I bought my shoes somewhere else, can I return them to KEEN?
KEEN items purchased from outside retailers must be brought back to the original retailer for a refund or exchange. However, if you’ve encountered a defect with a KEEN product, regardless of where ...
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Do KEEN shoes come in wide widths?
KEEN is known for its generous fit with room for your toes. This Original Fit can be found in the Newport, Targhee II, Austin, and Presidio. We also have select styles like the Terradora and Ventur...
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How do I find my KEEN product tag number?
Your product tag number is located inside the shoe, printed near the size. It will be in the format of 2-3 letters followed by 4 or 6 numbers, whereas the seven-digit number to the left that starts...
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What are the shipping timelines for keenfootwear.com?
Our shipping time-frame is 3-7 business days for our Standard shipping. Our distribution center is located in Kentucky, so ground shipping estimates range from 3-4 business days in Central and Ea...
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How secure is keenfootwear.com's website?
Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt the information you input.- We reveal only the last four digits of your credit card number when confirming you...