Barbie
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I don’t have my original packaging; can I still return my order?
If it is within 30 days from the date of purchase, you can still return your order. If you no longer have the original shipping box or bag your package arrived in, it's no problem. You can use anot...
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How do I exchange my warranty order?
Orders purchased with a Warranty promo code can be returned within 30 days of order day. The item(s) must be returned in new, unworn condition. KEEN offers free return shipping for all orders wi...
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Sales, Discounts, and Promotions
Why am I not seeing a sale price?We try to make sale prices easy to find! If an item is on sale, the price will be marked in red on each product page. If a sale price is offered on just specific co...
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Sales, Discounts, and Promotions
Why am I not seeing a sale price?We try to make sale prices easy to find! If an item is on sale, the price will be marked on each product page. If a sale price is offered on just specific colors of...
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Where can I find this shoe locally?
If you are looking to see if a specific style is available at a store near you we recommend utilizing our Store locator: https://www.keenfootwear.com/pages/stores Please note any access we have to ...
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Why have I been charged more than once?
There are a few reasons why it can appear as if you have been charged more than once:Multiple payment authorizationsOccasionally, the payment authorization request can appear in your account multip...
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I just bought KEEN waterproof shoes; do they need extra protection?
No, your waterproof KEEN shoes are ready to go out of the box! We use a KEEN.DRY waterproof membrane inside, and PFAS -free water repellency outside for protection from the elements.
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Can I choose my gift card denomination?
Right now, we offer gift cards at a few different values, and the options are on the Gift Card page. You can apply your gift card code toward any KEEN order.
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IV. DISCLOSURES OF INFORMATION
In certain circumstances, we disclose (or permit others to directly collect) information about you. We disclose the categories of personal information described above in the Information We Collect ...
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Certification
KEEN’s Tier 1 suppliers sign a manufacturing agreement, which requires them to operate in full compliance with all laws applicable to their performance under the agreement, and explicitly prohibits...