Barbie
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Can I edit the shipping address on my exchange order?
We are unable to edit the shipping address on your exchange order. Your exchange will ship to the same address as the original order. If you need to ship to a different address, please return and r...
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What if I return something? Do I lose my coins?
Coins are returned to your account once the return is processed. If you have already used the coins toward a subsequent purchase, your account can go into a negative coin balance that will have t...
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What do CSA and ASTM stand for in work boots?
CSA stands for the Canadian Standards Association, while ASTM stands for the American Society for Testing and Materials. The requirements for both countries are similar, however all CSA product fea...
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The fabric on my shoes is pilling, how can I fix this?
* Fabric Shaver: A fabric shaver or razor can remove the pills by gently gliding the blade over the affected area. * Pumice Stone: A pumice stone can be a great way to lightly buff away pills. * Wa...
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What shipping method will be used for my even exchange?
Once your return has been processed at our warehouse, your exchange order will ship via via standard shipping (3-7 business days).
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I forgot to log into my account. How do I get my coins added?
We can help! Just email our Fan Services team at info@keenfootwear.com, and we will look into it and add the coins for you.
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What are the different safety toe options for KEEN Utility work boots and shoes?
KEEN Utility products feature steel, carbon, composite, and alloy toes. We also offer soft toe products.
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My shoes have loose threads, what should I do?
Dealing with loose threads on your shoes can help maintain their appearance and prevent further damage. Here are some effective ways to handle loose threads. 1) Trim the loose threads 2) Use a smal...
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Do my coins expire?
Coins expire 12 months after they're earned.
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What is the difference between composite and carbon safety toe?
While very similar, composite toes are comprised of multiple materials (including carbon), whereas the carbon-fiber toe is not. Both are non-metallic and lighter than steel and alloy, however the c...