Barbie
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What is the difference between the Targhee and Voyageur?
Our Voyageur and Targhee hiking shoes are two of our bestselling hikers, and they have a similar fit and look.The Voyageur is a lightweight, water-resistant hiker. It is meant to keep your feet rel...
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My KEEN shoes are squeaking, what do I do?
Sometimes, the insole will rub on the bottom of the shoe and make a squeaky noise. To fix this, we recommend removing the insole, choosing one of the following options, and reinserting the original...
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How long do I have to drop off my original package?
Once you have requested an even exchange for a different size, you have 14 days to drop off your return.
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What makes Targhee IV different from previous Targhee boots?
We enhanced its longevity with a KEEN.FUSION construction that won’t delaminate, a Luftcell midsole that resists compression over time, and an abrasion-resistant outsole that’s twice as durable as ...
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If I use a free shoe card or warranty code, will I still get coins for my order?
Coins are only awarded for dollars spent on KEEN products. So, if a code is used, only dollars spent above and beyond the code discount amount will be eligible. Shipping does not count toward coins.
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What can I do about leather color transfer?
Leather color transfer can happen when your shoes are new or when they get wet from sweat or water. Making sure you keep your KEEN shoes dry and conditioning the leather can help reduce the potenti...
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What happens if I do not drop off my original return within the 14-day window?
If you do not drop off your return within 14 days, your exchange request will be canceled. You will need to submit a new request at: https://returns.keenfootwear.com/#/
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Can I get coins by shopping in the KEEN Garage?
Right now, coins are only awarded when shopping at keenfootwear.com. However, we may extend the program to our KEEN Garages in the future.
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FAQs About KEEN Newport Sandals
The Newport is the original hybrid sandal. It's the first shoe we designed when we started in 2003, and it's still our #1 bestseller. And we still get a lot of questions about it!For more on the Ne...
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How can I fix damaged hook and loop closure on my kid's shoes?
* Clean the closure: Use a soft brush or an old toothbrush to gently brush away dirt or lint that may be preventing the closure from sticking properly. If it is particularly dirty you can rinse it ...