Barbie
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How are coins calculated?
You receive 1 coin for every $1 spent on https://www.keenfootwear.com It's that easy! Higher tier members will occasionally earn double or even triple coins during qualifying days, when they will...
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What are the shipping timelines for keenfootwear.com?
Our shipping time-frame is 3-7 business days for our Standard shipping. Our distribution center is located in Kentucky, so ground shipping ranges from 3-4 business days in Central and Eastern sta...
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Which KEEN styles work best with my orthotics?
Many of our shoes feature removable insoles, which are ideal for orthotics. To check if a style has a removable insole check out the "features" section on any product page.
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Why do I not see my coins yet?
Coins will be added to your account within 24 hours. If you still don’t see your points after that timeframe, email Fan Services at info@keenfootwear.com, and we will look into it.
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What is your Privacy Policy?
This Privacy Policy ("Policy") sets out how KEEN, Inc. and its subsidiaries ("we", "us", "our"), collect, use, process and disclose information about you when you visit and/or place an order for ou...
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What is the difference between Targhee II and Targhee III hiking boots/shoes?
All Targhee boots and shoes feature out-of-the-box comfort with room for your toes, traction for varied terrain, and durable construction. If you’re looking for a more traditional fit, you may pref...
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How do I replace the bungee laces on my KEEN sandals?
We include printed instructions on how to replace your KEEN bungee laces below. Bungee Lace Kit Replacement Instructions We've also created a video to help walk you through the steps here:www.youtu...
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Do you offer lace and bungee replacements?
KEEN does not offer lace or bungee replacements through our website or Garages. We recommend checking your local shoe retailers for laces and using locklaces.com for bungee replacements.
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Is there a cutoff of how many coins can be redeemed at checkout?
300 coins, equal to $30, is the maximum amount of coins that can be used on one single purchase.
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Can I exchange my online order at a local store?
We're sorry to say that our retail partners aren't able to accept returns for items purchased on our website. KEEN offers free return shipping for all orders within the lower 48 states. We will ...