Barbie
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Do you offer repair services?
We do not offer repair services at this time, nor do we have replacement hardware to send out. However, If the shoes are under a year old we would consider replacing them through our warranty progr...
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What is the biggest shoe size KEEN makes?
We offer some shoes in up to a Men’s size 17 and a Women’s size 12. It is best to search by size on the Men’s or Women’s landing pages to see what shoes are available in your specific size.
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What do I do if my leather KEEN shoes are scuffed?
We've carefully selected leather uppers designed to last. Then again, if you're wearing your shoes daily, they won't always be scuff and dirt-free. We recommend using a nubuck leather cleaner and c...
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I bought my item on sale and now it is full price, will you honor my sale price for a size exchange?
Yes, we will honor the sale price when doing an even exchange.
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XI. ABOUT US AND THIS STATEMENT
Changes to This Statement If we change this Statement, we will post those changes on this page in addition to updating the “Last Updated” date at the top of this webpage. If we make material change...
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Looking Ahead
KEEN will continue to assess our business and supply chain to identify potential risks and implement appropriate safeguards against the mistreatment of persons within our business and supply chain....
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What do I do if my tier level is incorrect?
Please email our Fan Services team at info@keenfootwear.com. We definitely want to get that sorted out right away!
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What is the Pro Program policy for keenfootwear.com?
Who is eligible for the KEEN Pro Program?We designate our Pro program for outdoor industry professionals such as outdoor gear companies, guide services, non-profit organizations and some government...
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What is the difference between EVA and PU?
KEEN midsoles will be made up of EVA or PU materials. Both provide excellent comfort, but there are key differences between the two. PU (Polyurethane)PU is an organic polymer known for its resilien...
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I’ve experienced delamination (the outsole separating from the upper), what do I do?
Delamination happens when the glue that bonds the upper to the outsole begins to fail. If your KEEN shoes are within the warranty period, please follow the instructions on our Warranty Page. To con...