Barbie
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What are the different tier levels?
KEEN LEVEL 1 (0-$99 Annual Spend)1 Coin for every $1 SpentFree Standard Shipping Birthday Gift of 50 CoinsFree Returns for Lower 48 FansKEENer LEVEL 2 ($100-$349 Annual Spend)1 Coin for every $1 ...
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What length shoelaces do I need?
To find the correct shoelace length, count the lace eyelets on just one side of your shoe. For example, if you have 12 eyelets total, you'll want to look for the 6 eyelet lace length. Eyelets In...
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Where can I find this shoe locally?
If you are looking to see if a specific style is available at a store near you, we recommend using our Store locator: https://www.keenfootwear.com/pages/stores/The inventory of KEEN shoes that our ...
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How do I care for my KEEN shoes made from wool or canvas?
Wool Footwear Care 1) Brush - Lightly brush wool shoes with a soft-bristled brush or cloth to remove any dirt or dust on the surface. 2) Spot Clean - If they are really soiled, use a spot-removing ...
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Why are my KEEN shoes squeaking?
Usually when this happens, it's because the insole is rubbing on the bottom of the shoe. To fix this, you can try removing the insole and rough up the edges and bottom with medium grit sandpaper. Y...
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How do I exchange my warranty order?
Orders purchased with a Warranty store credit are ineligible for an exchange. Your order can be returned within 30 days of order day. The item(s) must be returned in new, unworn condition. KEEN off...
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How many coins do I need to get to the next level?
Tiers are not determined by how many coins you earn. They are based on the amount of money spent in 12 months at https://www.keenfootwear.com. To view your current tier and associated benefits, c...
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How do I care for my KEEN insoles?
After extended use, we recommend you remove the insoles, wash by hand using a gentle detergent, and then let air dry without heat. Please do not machine wash.
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How do I get replacement laces for my KEEN Footwear?
Unfortunately, KEEN does not currently sell replacement laces for our boots and shoes. However, there are many retailers online that offer laces in a variety of lengths, widths, and styles that m...
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Can I send you my product ideas?
Thank you for your interest in KEEN! Unfortunately, we aren't able to consider unsolicited product ideas and suggestions. For very important legal reasons, please do not send us any ideas, suggesti...