Barbie
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My order was canceled, why do I still see a charge?
If your order is canceled. It can take up to 30 days for the authorization to fall off your Shop Pay Installments account. Please reach out to Installments Help Center for questions about your a...
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How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-vis...
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Can I opt out of emails but still be enrolled in The KEEN Corps Rewards Program?
Sure, you can unsubscribe from emails by clicking "Please unsubscribe me" at the bottom of any KEEN email. Don't worry, you'll still be enrolled in The KEEN Corps and earn rewards.
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Does KEEN make a zero-drop shoe?
KEEN does not offer any zero-drop styles at this time. We don’t have exact heel-drop measurements available for our products, but the average heel lift on a KEEN shoe is 10-15mm. Our lower-profile ...
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How do I care for my KEEN shoes made from synthetic materials?
We recommend cleaning these products with mild soap and cold water. To remove excess dirt or to spot clean, use a stiff brush or soft cloth. Let shoes air dry without heat.
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Do KEEN shoes come in wide widths?
KEEN is known for its generous fit with room for your toes. This Original Fit can be found in the Newport, Targhee II, Austin, and Presidio. We also have select styles like the Terradora and Ventur...
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What is the accessibility policy for keenfootwear.com?
At KEEN, we are committed to ensuring that individuals with disabilities can access all of the goods, services, facilities, privileges, advantages, and accommodations offered by KEEN through our we...
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How do I get replacement laces for my KEEN Footwear?
Unfortunately, KEEN does not currently sell replacement laces for our boots and shoes. However, there are many retailers online that offer laces in a variety of lengths, widths, and styles that m...
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Can I do mulitple exchanges on a single order?
No, we do not allow multiple exchanges on a single item. You can exchange each item purchased only once. If you need to return your exchanged item you will recieve a refund once it is returned. To ...
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Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at info@keenfootwear.com.