Barbie
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How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links described in the cookie table above. You can...
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Does the return policy still apply to me?
Yes, our 30-day return policy applies to purchases made by KEEN Corps members.
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How do refunds work with Shop Pay Installments?
After a refund is processed, the refunded amount will return to your original payment method within 3-10 business days, and your balance will be updated. Payments While you’re waiting for your ...
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I can’t find my favorite shoe on your site! Do you still make this style?
If you don’t see a particular style on our site, there’s a good chance it’s been discontinued. That said, we’re always happy to investigate for you! Just provide us with the style number or email a...
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The item I want isn't available; can I place a backorder?
Our system isn’t able to accommodate backorders, but don’t lose hope! We’re always happy to check if/when a style is coming back in stock, so just contact us with the style number and your size. Al...
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What is KEEN doing to reduce its impact on the environment?
We take a “Consciously Created” approach to shoemaking. It's about being conscientious about every choice that goes into making our products – a mindset that’s at the heart of everything we do. Fro...
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Do you offer replacement insoles?
Yes, replacement insoles are a great way to fine-tune comfort for your feet and arch support needs. You can use them in your KEEN shoes or add KEEN comfort to non-KEEN shoes. Simply trim them to fi...
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Do you offer replacement insoles?
Yes, replacement insoles are a great way to fine-tune comfort for your feet and arch support needs. You can use them in your KEEN shoes or add KEEN comfort to non-KEEN shoes. Simply trim them to fi...
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What are keenfootwear.com shipping restrictions?
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.- We are unable to ship to multiple addresses at this time.- USPS is the available shipping m...
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Who is eligible for an exchange?
Even exchanges are available in most situations, but there are some exceptions. Please note that even exchanges are not available for the following:• Fans residing outside the lower 48 U.S. states:...