Barbie
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Where can I view my KEEN Corps tier level?
Log into your account and click Rewards Program. You will see your level at the top of the page as well as your current coin balance.
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Why does KEEN sizing differ from other brands' sizing?
There is no footwear industry standard for shoe size. At KEEN, we list shoe sizes in centimeters so you can easily compare sizing with other brands.
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Does using Shop Pay Installments impact my credit score?
No, using Shop Pay Installments will not have an impact on your credit when choosing four biweekly installments.
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I ordered KEEN shoes from an ad I saw on Facebook. Is it legit?
Imitation is the greatest form of flattery, but not in this case. There are fraudulent sites impersonating KEEN and KEEN Utility, posting fake discounts in ads on Facebook and Instagram, and steali...
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What length shoelaces do I need?
To find the correct shoelace length, count the lace eyelets on just one side of your shoe. For example, if you have 12 eyelets total, you'll want to look for the 6 eyelet lace length. Eyelet...
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How do I care for my KEEN leather boots, shoes, or sandals?
We've carefully selected durable, ethically sourced leather uppers. If you're getting outside often in your KEEN shoes (and we hope you are!), they won't always be scuff- and dirt-free. Depending o...
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What is the KEEN Effect and how to refer?
The KEEN Effect is a dedicated team of individuals at our company who guide our responsible manufacturing, advocacy, and philanthropy efforts, as we strive to leave the world a better place than we...
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How do I care for my KEEN suede boots, shoes, or sandals?
1) Clean – Start by brushing off any dirt using a soft brush. Then use a suede cleaner bar (we’ve found an eraser also works) to draw the stain out from the shoe. If stain persists, wet a damp clot...
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What is the exchange policy for keenfootwear.com?
If you would like to exchange your order for a different color or style, we do not process direct exchanges. Instead, you can simply return and re-order in two separate transactions. If, however, y...
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Assessment of Effectiveness
KEEN measures our efforts to address slavery and human trafficking within our supply chain by monitoring the following metrics: (1) completion of visits to and audits of suppliers’ facilities by KE...