Barbie
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When will I receive my refund?
Once your return has been received back at our warehouse, it takes approximately 7-10 business days for the refund to process and be posted back to the original form of payment. We will notify yo...
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Can I submit a warranty claim without a receipt?
Do not fear, we have options for you! Our warranty team will accept the following in place of a receipt: Copy of a debit/credit statement Order invoice or online order confirmation Screenshot of y...
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How do I care for my KEEN waterproof boots and shoes?
If you’d like to give your KEEN shoes a little extra attention, we recommend these steps: * Clean - Remove dirt with a soft brush or cloth, for a deeper clean use cold water and mild soap or deterg...
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What is the exchange policy for keenfootwear.com?
If you would like to exchange your order for a different color or style, we do not process direct exchanges. Instead, you can simply return and re-order in two separate transactions.If, however, yo...
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How does sizing work for KEEN Kids shoes?
Our kids' sizing is broken down into four categories:Baby - Sizes U.S. 6M-24MToddler - Sizes U.S. 4-7Little Kids - Sizes U.S. 8-13Big Kids - Sizes U.S. 1-6After big kids size U.S. 6, the next size ...
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Can I return shoes purchased with a gift card?
Of course! If for some reason you don’t love your new KEEN shoes, we’ll gladly take them back within 30 days and give you a full refund on the gift card.
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VI. TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
KEEN is headquartered in the United States, and we have operations and vendors in the United States, Canada, Japan, the Netherlands, and other countries. Therefore, we and those that perform work f...
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Training
KEEN expects key members of our supply chain management staff to be knowledgeable and aware of the risks and issues surrounding our supply chain, including concerns about slavery and human traffick...
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Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to our Websites and other websites...
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KEEN Price Adjustment Policy
If you place an order on keenfootwear.com, and the item goes on sale within 14 days of your order date, you could qualify for a price adjustment. Just reach out and share your order details with ...