How do I return my order from

Fit matters, and we want you to be completely happy with your new KEEN shoes and gear!

Footprint matters, too. So we want to do everything we can to help you find the right size and shoe before you place your order to minimize the impact of return shipping on the planet.


How to make a return


KEEN offers free return shipping for all orders within the lower 48 states. We will give you a free return label that will be good for 30 days from your order date.


For orders shipped to any outlying regions such as Alaska, American Samoa, Guam, Hawaii, Puerto Rico, Virgin Islands and APO/PO/DPO you will be responsible for the shipping costs of your return. 

Please set up your return as soon as you’ve had a chance to try on your KEEN shoes. You can start your return at:


Items placed with a warranty code or a Pro discount must be in new, unworn condition. Shipping costs are not refunded.


Once we receive your return, it can take 7-10 business days for our warehouse to process your refund. We’ll send you a confirmation via email when we have initiated a refund to the original payment method. Please note that shipping costs are not refunded.

If you received your order as a gift, please give us a call so we can see what options we have.

We are unable to process returns of items purchased at another online retailer or at KEEN retail stores.



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