How do I return my order from

Fit matters, and we want you to be completely happy with your new KEEN shoes and gear!

If within 30 days you’d like to return your purchase from, you’re welcome to set up a return free of charge.*

You can start your return at:

Once we receive your return, it can take 7-10 business days for our warehouse to process your refund. We’ll send you a confirmation via email when we have initiated a refund to the original payment method. Please note that shipping costs are not refunded.

If you received your order as a gift, please give us a call so we can see what options we have.

We are unable to process returns of items purchased at another online retailer or at KEEN retail stores.

*Free Return Shipping is available to the lower 48 states. For orders shipped to Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands. If you live in one of these areas, please contact us for a return authorization.

Have more questions? Submit a request


Please sign in to leave a comment.