Barbie
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The webbing on my shoes is fraying, can this be fixed?
Through normal wear and tear, synthetic webbing can occasionally start to fray at the end. This can be quickly remedied with the following steps. 1) Trim back the webbing slightly to remove the fra...
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I have a bigger repair need that is not covered in this section, what should I do?
For bigger repairs, it’s often best to consult your local cobbler. They have the expertise to assess damage and provide high-quality repairs. Choosing a cobbler is cost-effective and sustainable as...
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How can I recycle my KEEN shoes?
Footwear cannot be recycled via traditional curbside recycling services. If you are done with your KEEN shoes, and they are still in good shape, we recommend checking with your local donation cente...
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How old is KEEN?
KEEN has been making original hybrid footwear since 2003, when we designed our very first shoe, the Newport sandal. It's still our #1 bestseller.
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How do I track my order?
When your items ship, we'll send you a shipping confirmation email with all your tracking information. What if I didn't receive a shipping confirmation? You can find your order status on our websit...
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What is the warranty policy for products from keenfootwear.com?
Our 1-year limited warrantyWe know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN pr...
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What is the KEEN Footwear online return policy?
Fit matters, and we want you to be completely happy with your new KEEN shoes and gear! Footprint matters, too. So we want to do everything we can to help you find the right size and shoe before y...
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What is counterfeiting?
Counterfeiting is the manufacture, sale, import, and export of products that use a trademark, logo or design identical to another company’s trademark, logo or design (also known as a brand) without...
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Why is counterfeiting bad?
It’s illegal. It’s not okay to intentionally use another company’s trademarks, logos or designs without the brand owner’s permission. In most countries, counterfeiting is prohibited by law because ...
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How to recognize an online retailer selling counterfeit KEEN branded product
Check the website name. If the website you’re visiting uses KEEN in its name or displays the KEEN logo, but the site doesn’t look authentic when compared to KEEN’s official retail website keenfootw...