Our 1-year limited warranty
We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN products and guarantee them to be free from manufacturing defects in materials and workmanship for one year from the confirmed date of purchase.
Start your claim at:
https://www.keenfootwear.ca/pages/warranty
Please Note: You will need a valid KEEN account to file a warranty claim.
What’s covered?
Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase
What’s not covered?
- Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues.
- Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales
What if I didn't purchase my KEEN shoes at keenfootwear.com?
We ask that you contact the KEEN retailer of your original purchase to quickly resolve the issue prior to contacting us. In many cases, the retailer will be able to assist you.
What information will I need in order to submit a claim?
Product tag number or style name
Color(s)
Gender
Description of the defect
Date of purchase (attach image of receipt)
Name of store purchased from
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