Fit matters, and we want you to be completely happy with your new KEEN shoes and gear!
Footprint matters, too. So we want to do everything we can to help you find the right size and shoe before you place your order to minimize the impact of return shipping on the planet.
Go ahead and shop early and get extra time for returns. Purchases made between November 1, 2025, and December 31, 2025, can be returned through January 31, 2026. Items placed with a warranty code or a Pro discount must be in new, unworn condition. Shipping costs are not refunded.
*Please note that during the holiday season, the volume of returns may increase processing time. Christmas Eve, Christmas, and New Year's Day are holidays, and refunds are not processed on these days.
How to make a return
KEEN offers free return shipping for all orders. We will give you a free return label that will be good for 30 days from your order date.
Please set up your return as soon as you’ve had a chance to try on your KEEN shoes. You can start your return at:
https://returns.keenfootwear.ca/#/
Items placed with a warranty code or a Pro discount must be in new, unworn condition. Shipping costs are not refunded.
Return processing time
It can take 7-10 business days for our warehouse to process your refund, once we receive your return. We’ll send you a confirmation via email when your return has been refunded to the original payment method. Please note that shipping costs are not refunded.
KEEN Instagram shop, Facebook shop and eBay store return policy
Returns for purchases made through our Instagram, Facebook, or eBay pages are processed directly through those sites/apps. Please initiate your return there, through the same shop you used to purchase your KEEN and KEEN Utility products.Items that can't be returned
Keenfootwear.com is unable to process returns of items purchased at another online retailer, Instagram shop, Facebook shop, or another retail store. Please contact the seller for return instructions.
If you received your order as a gift or you have any special discounts on your order, don’t hesitate to send us an email at info.ca@keenfootwear.com so we can see what options we have.
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