Barbie
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The webbing on my shoes is fraying, can this be fixed?
Through normal wear and tear, synthetic webbing can occasionally start to fray at the end. This can be quickly remedied with the following steps. 1) Trim back the webbing slightly to remove the fra...
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How do I see my coins total?
Log into your account and click Rewards Program. You will see your level at the top of the page as well as your current coin balance.
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Are KEEN shoes sustainable?
We don’t like using the word “sustainable.” Because the most sustainable choice would be to not make anything at all. But products make it possible to get outside and enjoy the outdoors, connect wi...
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I have a bigger repair need that is not covered in this section, what should I do?
For bigger repairs, it’s often best to consult your local cobbler. They have the expertise to assess damage and provide high-quality repairs. Choosing a cobbler is cost-effective and sustainable as...
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What can I redeem my coins for?
For every 100 coins you redeem, you get a $10 credit toward your purchase.
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How can I recycle my KEEN shoes?
Footwear cannot be recycled via traditional curbside recycling services. If you are done with your KEEN shoes, and they are still in good shape, we recommend checking with your local donation cente...
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Will the coins work with Gift Cards?
Gift Cards cannot be purchased with coins redemption credits.
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Does KEEN offer a takeback program?
KEEN is building a takeback and resale program right now! Please check back to see if our RE.KEEN platform is live and accepting product from your region. In the meantime, we recommend checking wit...
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Will my coins work with other discounts?
Your coins redemption credit will work with sitewide promotions, but will not work with other coupon codes or URL discounts.
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I have been buying from KEEN for years. Can I get coins for my past purchases?
No, coins cannot be retroactively applied.