Barbie
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When will my gift card be delivered to the requested email?
Gift cards are typically delivered within 48 hours of placing your order. Please check the requested email address, including the spam or junk folder. If you haven’t received it after 48 hours, fee...
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Who is eligible for UPS Access Point delivery?
UPS Access Point delivery is available for addresses within the lower 48 states.
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Can I change the shipping method once the order has placed?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to change the deliv...
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Do I have to return my order to the UPS Access Point location?
You do not need to return your order to the UPS Access Point location. Once you have created your return, you can drop your package off at any UPS Store or UPS drop-off location.
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What shipping method will be used for UPS Access Point orders?
Orders will ship via our standard 3-7 business day rate. Express and rush options are not available for UPS Access Point delivery.
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What locations are eligible for UPS Access Point delivery?
UPS Access Points are businesses that can receive package deliveries from UPS on behalf of customers. There are thousands of locations across the US including The UPS Stores, CVS stores, Michaels',...
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How long do I have to pick up my package?
Packages must be picked up within 7 days of it arriving at the Access Point.
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What happens if the package is not picked up?
If the package is not picked up after 7 days, it will be returned to KEEN.
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What do I need to bring to pick up my package?
You will need to bring a government-issued ID with you when you pick up your package.
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What makes UPS Access Point delivery greener than home delivery?
UPS Access Point deliveries produce less CO₂. This is because UPS can consolidate deliveries to Access Points and make fewer journeys.