Barbie
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What do I do if my leather KEEN shoes are scuffed?
We've carefully selected leather uppers designed to last. Then again, if you're wearing your shoes daily, they won't always be scuff and dirt-free. We recommend using a nubuck leather cleaner and c...
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How do I replace the bungee laces on my KEEN sandals?
We include printed instructions on how to replace your KEEN bungee laces below. Bungee Lace Kit Replacement Instructions We’ve also created a video to help walk you through the steps here (www.yout...
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Do you offer replacement insoles?
Yes! We have a wide range of replacement insoles that offer different levels of arch support to fine-tune your comfort. Follow the link below see our selection. https://www.keenfootwear.com/collect...
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I’ve experienced delamination (the outsole separating from the upper), what do I do?
Delamination happens when the glue that bonds the upper to the outsole begins to fail. If your KEEN shoes are within the warranty period, please follow the instructions on our Warranty Page. To con...
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Do you offer lace and bungee replacements?
KEEN does not offer lace or bungee replacements through our website or Garages. We recommend checking your local shoe retailers for laces and using locklaces.com for bungee replacements.
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My KEEN shoes are squeaking, what do I do?
Sometimes, the insole will rub on the bottom of the shoe and make a squeaky noise. To fix this, we recommend removing the insole, choosing one of the following options, and reinserting the original...
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What can I do about leather color transfer?
Leather color transfer can happen when your shoes are new or when they get wet from sweat or water. Making sure you keep your KEEN shoes dry and conditioning the leather can help reduce the potenti...
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How can I fix damaged hook and loop closure on my kid's shoes?
* Clean the closure: Use a soft brush or an old toothbrush to gently brush away dirt or lint that may be preventing the closure from sticking properly. If it is particularly dirty you can rinse it ...
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The fabric on my shoes is pilling, how can I fix this?
* Fabric Shaver: A fabric shaver or razor can remove the pills by gently gliding the blade over the affected area. * Pumice Stone: A pumice stone can be a great way to lightly buff away pills. * Wa...
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My shoes have loose threads, what should I do?
Dealing with loose threads on your shoes can help maintain their appearance and prevent further damage. Here are some effective ways to handle loose threads. 1) Trim the loose threads 2) Use a smal...