What is the KEEN Footwear online return policy?

KEEN has a 30 day return policy. KEEN offers free return shipping for all orders within the lower 48 states, that label is good for only 30 days after the date it is created


For orders shipped to any outlying regions such as Alaska, American Samoa, Guam, Hawaii, Puerto Rico, Virgin Islands and APO/PO/DPO you will be responsible for the shipping costs of your return. 

Please set up your return as soon as you’ve had a chance to try on your KEEN shoes. You can start your return at: www.keenfootwear.com/returns


Items placed with a warranty code or a Pro discount must be in new, unworn condition. Shipping costs are not refunded.


Mask return policy
For health and sanitary reasons, we are unable to accept returns or exchanges of opened or unopened face masks.

Return processing time
It can take 7-10 business days for our warehouse to process your refund, once we receive your return. We’ll send you a confirmation via email when your return has been refunded to the original payment method.


KEEN Instagram shop, Facebook shop and eBay store return policy

Returns for purchases made through our Instagram, Facebook, or eBay pages are processed directly through those sites/apps. Please initiate your return there, through the same shop you used to purchase your KEEN and KEEN Utility products.

Items that can't be returned

Keenfootwear.com is unable to process returns of items purchased at another online retailer, Instagram shop, Facebook shop, or another retail store. Please contact the seller for return instructions. We are unable to return donated shoes sent during our Together We Can Help program.

Can I exchange for another product?
To ensure the most accurate and fastest processing of your return and replacement order, we do not process direct exchanges. Instead, you can simply return and re-order in two separate transactions. Returns are easy and free! You can generate a pre-paid UPS shipping label through the link below to send your shoes back to us, and then place a new order:


If you have any special discounts on your order, don’t hesitate to send us an email or give us a call so we can help you with your return and reorder.


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