Barbie
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I bought my shoes somewhere else, can I return them to KEEN?
KEEN items purchased from outside retailers must be brought back to the original retailer for a refund or exchange. However, if you’ve encountered a defect with a KEEN product, regardless of where ...
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Sales, Discounts, and Promotions
Why am I not seeing a sale price?We try to make sale prices easy to find! If an item is on sale, the price will be marked on each product page. If a sale price is offered on just specific colors of...
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Auditing
KEEN operates under a Code of Conduct that is issued to each Tier 1 supplier and major Tier 2 supplier and must be posted on the production floor in the local language. KEEN conducts routine visits...
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III. TARGETED ADVERTISING AND ANALYTICS
We engage others to provide analytics, serve advertisements, and perform related services across the web. These entities may use cookies, web beacons, device identifiers, and other technologies to ...
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Why have I been charged more than once?
There are a few reasons why it can appear as if you have been charged more than once:Multiple payment authorizationsOccasionally, the payment authorization request can appear in your account multip...
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What is the KEEN Effect and how to refer?
The KEEN Effect is a dedicated team of individuals at our company who guide our responsible manufacturing, advocacy, and philanthropy efforts, as we strive to leave the world a better place than we...
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How can I tell if a KEEN boot or shoe is waterproof?
All of our waterproof products feature a KEEN.DRY waterproof membrane that lets vapor escape while keeping moisture out. These boots and shoes have a KEEN.DRY tag on the outside (usually near the a...
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I ordered KEEN shoes from an ad I saw on Facebook. Is it legit?
Imitation is the greatest form of flattery, but not in this case. There are fraudulent sites impersonating KEEN and KEEN Utility, posting fake discounts in ads on Facebook and Instagram, and steali...
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Can I cancel or change my order?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or chan...
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Certification
KEEN’s Tier 1 suppliers sign a manufacturing agreement, which requires them to operate in full compliance with all laws applicable to their performance under the agreement, and explicitly prohibits...