Barbie
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II. WHAT WE COLLECT AND HOW WE USE IT
The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect and the sources of this information. Information You ...
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My order has an incorrect shipping address, can you fix it?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change...
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Where/how do I fill out my KEEN Footwear warranty claim?
We make the warranty process simple and easy. All you need to do is follow the link below to submit our online warranty claim form, and we'll take it from there. Please Note: You will need a vali...
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What is the sales tax policy for keenfootwear.com?
We are required by law to charge applicable tax on orders shipped to the following provinces and territories: Ontario, Quebec, British Columbia, Alberta, Nova Scotia, Newfoundland and Labrador, Sas...
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What is the KEEN Footwear product warranty policy?
What is KEEN's warranty? KEEN offers a warranty against manufacturing and material defects for one full year from the date of purchase. If you’re experiencing an issue with your KEEN shoes, we wou...
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Is KEEN a private company?
KEEN is family-owned and based in Portland, Oregon, with offices in the Netherlands, Japan, and Canada.
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Why do KEEN shoes have an exclamation mark on them?
The "caution symbol" on the toe bumper of some of our hiking boots and hybrid sandals is for our KEEN.PROTECT design — our iconic and patented toe protection that helps keep toes safe, whether on t...
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Can I cancel my order?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change...
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Sales, Discounts, and Promotions
Why am I not seeing a sale price?We try to make sale prices easy to find! If an item is on sale, the price will be marked on each product page. If a sale price is offered on just specific colors of...
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How do I exchange my warranty order?
Orders purchased with a Warranty promo code can be returned within 30 days of order day. The item(s) must be returned in new, unworn condition. KEEN offers free return shipping for all orders. P...