Barbie
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Why does KEEN sizing differ from other brands' sizing?
There is no footwear industry standard for shoe size. At KEEN, we list shoe sizes in centimeters so you can easily compare sizing with other brands.
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Can I cancel or change my order?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change...
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What payment methods are accepted at keenfootwear.com?
We accept the following payment methods: Visa, Mastercard, American Express, Discover, PayPal.
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What is the KEEN Footwear online return policy?
Fit matters, and we want you to be completely happy with your new KEEN shoes and gear! Footprint matters, too. So we want to do everything we can to help you find the right size and shoe before you...
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Where is KEEN footwear made?
Many KEEN shoes are built in one of our own KEEN factories in Portland, Dominican Republic, or Thailand. We're one of the few remaining global shoe manufacturers that own their factories. Not only ...
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Can you wear KEEN sandals in the water?
Many of our sandals, including our iconic Newport sandal, are hybrid trail/water sandals that can be worn in and around water. These styles feature water-friendly webbing, traction for slippery sur...
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How do I change my shipping address?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change...
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I don’t have my original packaging; can I still return my order?
If it is within 30 days from the date of purchase, you can still return your order. If you no longer have the original shipping box or bag your package arrived in, it's no problem. You can use anot...
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Verification
KEEN assesses the risks related to our supply chain at the country and factory levels. Risk assessment is performed by KEEN’s internal sourcing, corporate responsibility, and legal teams. KEEN wor...
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VIRTUAL PATENT MARKING
This webpage is provided to satisfy the virtual patent marking provisions of various jurisdictions, including those provisions set out by the America Invents Act, and serves as acceptable notice un...