Barbie
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Assessment of Effectiveness
KEEN measures our efforts to address slavery and human trafficking within our supply chain by monitoring the following metrics: (1) completion of visits to and audits of suppliers’ facilities by KE...
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VII. ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN CALIFORNIA
If you are a California resident, California law requires us to disclose the following additional information with respect to our collection, use, and disclosure of personal information. If you res...
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Do you offer replacement insoles?
Yes, replacement insoles are a great way to fine-tune comfort for your feet and arch support needs. You can use them in your KEEN shoes or add KEEN comfort to non-KEEN shoes. Simply trim them to fi...
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Can I exchange my online order at a local store?
We're sorry to say that our retail partners aren't able to accept returns for items purchased on our website. KEEN offers free return shipping for all orders. Please set up your return as soon ...
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What are the shipping timelines for keenfootwear.com?
Our shipping time-frame is 3-7 business days for Canada Post ground. Our distribution center is located in CALEDON, ON, so ground shipping ranges from 2-4 business days in Central and Eastern provi...
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Where can I find this shoe locally?
If you are looking to see if a specific style is available at a store near you, we recommend using our Store locator: https://www.keenfootwear.ca/pages/storesThe inventory of KEEN shoes that our re...
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Do KEEN shoes come in wide widths?
KEEN is known for its generous fit with room for your toes. This Original Fit can be found in the Newport, Targhee II, Austin, and Presidio. We also have select styles like the Terradora and Ventur...
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Can I send you my product ideas?
Thank you for your interest in KEEN! Unfortunately, we aren't able to consider unsolicited product ideas and suggestions. For very important legal reasons, please do not send us any ideas, suggesti...
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Why are my KEEN's squeaking?
Usually when this happens, it's because the insole is rubbing on the bottom of the shoe. To fix this, you can try removing the insole and rough up the edges and bottom with medium grit sandpaper. Y...
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Do you offer international shipping?
Unfortunately, at this time we do not ship outside of Canada. However, we do partner with international dealers that may be able to assist further in finding our product locally. In order to view o...