Barbie
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Can I submit a warranty claim without a receipt?
Do not fear, we have options for you! Our warranty team will accept the following in place of a receipt: Copy of a debit/credit statement Order invoice or online order confirmation Screenshot of y...
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When will I receive my refund?
Once your return has been received back at our warehouse, it takes approximately 7-10 business days for the refund to process and be posted back to the original form of payment. Moreover, we will n...
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I can’t find my favorite shoe on your site! Do you still make this style?
If you don’t see a particular style on our site, there’s a good chance it’s been discontinued. That said, we’re always happy to investigate for you! Just provide us with the style number or email a...
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KEEN Price Adjustment Policy
If you place an order on https://www.keenfootwear.ca/, and the item goes on sale within 14 days of your order date, you could qualify for a price adjustment. Just reach out and share your order d...
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Training
KEEN expects key members of our supply chain management staff to be knowledgeable and aware of the risks and issues surrounding our supply chain, including concerns about slavery and human traffick...
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VI. TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
KEEN is headquartered in the United States, and we have operations and vendors in the United States, Canada, Japan, the Netherlands, and other countries. Therefore, we and those that perform work f...
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What is the exchange policy for keenfootwear.com?
To ensure the most accurate and fastest processing of your return and replacement order, we do not process direct exchanges. Instead, you can simply return and re-order in two separate transactions...
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Where can I find this shoe locally?
If you are looking to see if a specific style is available at a store near you we recommend utilizing our Store locator: https://ca-keenfootwear.myshopify.com/pages/stores Please note any access we...
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Does KEEN make a zero-drop shoe?
KEEN does not offer any zero-drop styles at this time. We don’t have exact heel-drop measurements available for our products, but the average heel lift on a KEEN shoe is 10-15mm. Our lower-profile ...
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Do you offer replacement insoles?
Yes, replacement insoles are a great way to fine-tune comfort for your feet and arch support needs. You can use them in your KEEN shoes or add KEEN comfort to non-KEEN shoes. Simply trim them to fi...