Do you offer repair services?

We do not offer repair services at this time, nor do we have replacement hardware to send out. However, If the shoes are under a year old we would consider replacing them through our warranty program.

Find out more about our warranty policy here:
www.keenfootwear.com/warranty/

Can this be repaired?

If you’re unsure about the issue feel free to email us a photo of the shoe in question and we can provide further assistance – [e-mail]

I took my shoes out of storage and the sole fell off!

Believe it or not, your shoes require a little love in order to work properly! If the adhesive used in the outsole is not flexed or used regularly, the bond can dry and crack, especially in certain climates. This can cause the sole to de-laminate.

For issues like these, we typically recommend a glue called 'barge cement' – a marine adhesive that is flexible and waterproof, so it works quite well for this sort of repair.

Can any Keen Utility work boots be re-soled?
The Cincinnati is the only product that is able to be re-soled, as it features a true Goodyear welt construction.