Can I submit a warranty claim without a receipt?

Do not fear, we have options for you! Our warranty team will accept the following in place of a receipt:

• Copy of a debit/credit statement
• Order invoice or online order confirmation
• Screenshot of your digital bank statement

If you don’t have any of these, you’re still welcome to file a claim. In the “Photo of Receipt” box, please upload a photo of the size tag from the inside of the shoe. This isn’t a replacement for the proof-of-purchase, but it can help our warranty team determine when and where the product was made. 

Please note: that in the absence of valid proof of purchase, the claim’s approval or denial is subject to the discretion of the warranty manager.